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Topics Related To: Sign Up


Question
I'm having trouble signing up.
Answer
If you have any problems while creating a HerWay account, please email us at support@herway.com and we will do everything we can to make it all better! ;)
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Question
An error message tells me that my email address is already taken. I don't remember signing up with HerWay before.
Answer
If your email address is already in use and you don't have the password for it go to www.herway.com/login and click the "Forgot your password?" link. Enter your email into the "Email Address" field and click the "submit" button. A reset password email will be sent to your email address. Click on the link provided in the email to reset your password. Enter your new password on the "Reset Password" page and click the "submit" button.
If the account is not yours, but is using your email address please contact us at support@herway.com.
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Question
Why do I get an error message telling me my zip code is not valid?
Answer
U.S. Residents: Make sure that you have the correct country selected for the previous question. If your zip code will not validate, please visit zip4.usps.com/zip4/welcome.jsp and enter in your city and state to verify that your zip code is correct. If your zip code still won't validate, please contact us at support@herway.com.
Canadian Residents: Make sure that you have the correct country selected for the previous question. If your postal code will not validate, please visit www.canadapost.ca/cpotools/apps/fpc/personal/findByCity?execution=e1s1 and enter in your city and province to verify that your postal code is correct. If your postal code still won't validate, please contact us at support@herway.com.
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